Refund & Withdrawal Policy

At NivoraLuxe, we want you to shop with confidence. This Refund & Withdrawal Policy explains your rights and the conditions for returns, refunds, and cancellations.

1. Right of Withdrawal (EU Customers)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after you, or a third party designated by you (other than the carrier), receive the goods.

To exercise your right of withdrawal, you must notify us by sending a clear statement of your decision to:

Email: support@nivoraluxe.com

You may use the model withdrawal form below, but it is not mandatory.

2. Effects of Withdrawal

If you withdraw from this contract within the legal period, we will reimburse all payments received from you, including the standard cost of delivery (if applicable), without undue delay and no later than 14 days after we receive your withdrawal request.

We may withhold reimbursement until we have received the returned goods or until you have supplied evidence of having sent back the goods, whichever occurs first.

Refunds will be made using the same payment method used for the original purchase, unless you expressly agree otherwise.

3. Returning the Goods

You must send the goods back without undue delay and no later than 14 days after informing us of your decision to withdraw.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

4. Exceptions

The right of withdrawal does not apply where permitted by applicable law, including for:

  • Products made to the customer's specifications or clearly personalized.

  • Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery.

  • Other products excluded under applicable consumer protection legislation.

5. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@nivoraluxe.com and include your order number and photos of the issue.

We will review your request and, where appropriate, offer a replacement, repair, or refund in accordance with applicable law.

6. Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: NivoraLuxe
Email: support@nivoraluxe.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

  • Order Number:

  • Product(s):

  • Ordered on:

  • Received on:

  • Customer Name:

  • Customer Address:

  • Customer Signature (only if submitted on paper):

  • Date: