Shipping policy

 Where we ship from
All orders are dispatched from our facility in Spain.

Shipping cost
Free standard shipping on all orders. No minimum spend.

Order processing
Orders are processed within 1–2 business days of payment confirmation.
Orders placed on weekends or public holidays are processed the next business day.

 Delivery times
Estimated delivery after dispatch:
- Spain: 2–4 business days
- European Union: 3–7 business days
- United Kingdom, Switzerland, Norway: 5–10 business days
- Rest of world: 7–15 business days

These are estimates, not guarantees. Delivery may take longer during
peak periods, strikes, or customs inspections.

In accordance with EU consumer law, all orders are delivered within
30 days of purchase at the latest. If we cannot meet this, you may
cancel the order and receive a full refund.

Carriers
We ship with [Correos / SEUR / GLS / DHL]. The carrier is selected
based on destination.

 Tracking
A tracking number is sent by email within 24 hours of dispatch.
Tracking may take 24–48 hours to become active.

 Customs and import duties
Orders within the EU include all applicable taxes; no additional
charges apply. Orders outside the EU may be subject to customs duties
or import taxes charged by your country. These are the customer's
responsibility and are not included in the purchase price.

 Incorrect addresses
Please check your delivery address carefully at checkout. We are not
able to reroute a parcel once dispatched. Orders returned to us due to
an incorrect address will be reshipped at the customer's cost or refunded
minus return carriage.

 Lost or delayed parcels
If your order has not arrived within 10 business days of the estimated
delivery date, contact support@nivoraluxe.com. We will open an
investigation with the carrier and either resend your order or refund
you in full.

 Damaged on arrival
Contact us within 14 days of delivery with photographs. We will send
a replacement at no cost.

 support@nivoraluxe.com